Policies that apply to your account and use of this site

These Terms of Service are a contract between you and Help Scout PBC (referred to in these Terms of Service as “Help Scout”, “us”, “we” or “our”), the provider of the Help Scout website and the services accessible from the Help Scout website (which are collectively referred to in these Terms of Service as the “Help Scout Service”).

You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the Help Scout Service. In these Terms of Service, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice

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Your Account

• Eligibility. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
• Registration Information. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
• Password. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
• Restrictions. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.

• distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program;
• covering or obscuring any notice, legend, warning or banner contained on the Help Scout Service;
• interfering with or circumventing any security feature of the Help Scout Service or any feature that restricts or enforces limitations on use of or access to the Help Scout Service;
• infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity
• being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by Help Scout in its sole discretion; or
• deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.

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Payment, Refunds, Upgrading and Downgrading

A valid credit card is required for paying accounts unless your company pays for services annually, in which case payment via check or PayPal is acceptable. Free accounts are not required to provide a credit card number.

The Help Scout Service is billed in advance in accordance with our pricing schedule. There will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open account, except in the case of our 30-day money back guarantee (see below). In order to treat everyone equally, no exceptions will be made.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes. You agree to pay for any taxes that might be applicable to your use of the Help Scout Service or payments made by you in connection with your use of the Help Scout Service.